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Australia Shipping Information

Xtrema Cookware in a growing United States Pure Ceramic Cookware brand.  To expand our reach to other markets, we have partnered with UPS to offer select international shipping.  We currently offer international shipping to Canada, UK, and Australia.  There will be shipping, duties and taxes added to each order.  We are working with UPS to offer lower rates while the duties and taxes are handled by each individual country.  We have also extended extra product promotions to offset these charges.   As we continue to grow, we will look for other ways to service our international customers.  

We process all orders with 24-48 hours from when the order is processed. If the order is placed before 11AM, it will ship out the same day. Orders are processed and shipped during regular business hours (Monday through Friday 7:00AM - 3:00PM EST.) The only exception to this is during the holiday season which runs from November-January. During the holiday season, orders are shipped out within 48 hours. UPS picks up daily at our warehouse at 2PM. Orders placed after 2PM will be shipped the next business day. Our shipping distribution center is located in Hagerstown, Maryland.

  • All International orders will be shipped using UPS.
  • The customer is responsible for all shipping fees, customs and duty taxes. These rates are based on your geographical location & order weight/size. These rates will be shown before you complete the checkout process.

Australian Shipping Times (UPS)

Here are the shipping times after the package has been processed and shipped: 

  • UPS Expedited- Delivery time is 5 to 6 business days
  • UPS Express- Delivery time is 3 to 4 days
  • UPS Saver- Delivery time is 3 to 4 business days

Track Your Package

Once your order is processed, you will receive an email shipment confirmation with your tracking number. Once the package has been picked up and scanned by UPS, you will then be able to track the progress of your shipment.

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